1. The main objective of the service is to enable service users to remain in their own homes by developing the skills to remain there safely.

2. Our care plans are comprehensively designed to ensure that services are appropriately arranged to meet assessed needs expressed by the service user and that outcomes are clearly identified. It will therefore facilitate a more straightforward way for staff to review against clear outcomes. This will help to promote a smoother throughput of work for the service.

3. Staff are taught and encouraged to work with service users and carers to determine how their assessed needs can be met within available resources.

4. As a company, we are aware of the roles and responsibilities of partner agencies, and how these relate to those of the in-house domiciliary care service. We work well with any other organisations or persons involved in your care.

5. Services will be provided in a way which meets the National Minimum Standards for Domiciliary Care and complies with the requirements of the General Social Care Council.

6. To utilise in-patient facilities as a last resort.

Complete Peace of mind

Our staff and managers will respect the dignity, privacy and individuality of all service users, and treat their property with appropriate care.

When engaging our services, you can be assured that we will show a commitment to putting the service user first and to willingness to working within a multi-cultural and multi-disciplinary team.

All our staff are required to undertake rigorous recruitment and compliance checks which includes Enhanced Criminal Record Checks and annual references from service users.